If for you are not completely satisfied with your purchase, you may return it within 30 days of receipt in its original resalable condition for an exchange or refund for the full product price.
Please note this policy excludes balloon bouquets, gift wrapping or personalised products as these are perishable goods and exempt from this legislation.
Me to You Online are not responsible for balloon orders where the recipient refuses to accept the item. We will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.
Please note, all returns costs are payable by the sender.
If you wish to exchange or return an item please download and complete our returns form which can be found below:
Faulty or Damaged Products
We will refund the purchase price together with the delivery charge for any product which is delivered in a damaged or faulty condition.
If balloons are disposed of without photographic evidence any remedy will be discretionary.
Alternatively, and at our discretion, Me to You Online will replace the product with the same, or a similar, product (subject to stock availability). Please follow the returns procedure enclosed with the product. Please obtain, and retain proof of return to us and allow 21 days from our receipt of your product for your refund to be processed or a replacement product to be despatched.
We reserve the right to refuse to issue a refund/replacement product and to recover the cost of the return delivery from you in the event that the product is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is as a result of normal wear and tear. We do ask that we are advised of damaged or faulty products as soon as possible and that they are returned to us promptly.
For further information as to how to return faulty or damaged products, please see our returns policy at www.wholesalepos.com.
Nothing in this section or elsewhere in these Terms & Conditions or in our returns policy affects your statutory legal rights.